Let me paint the picture for you. I go to the same place for lunch probably 2-3 times a week for the past month or so. It’s always crowded, and despite ordering the same thing every time, it doesn’t bother me (much) that they don’t know my order yet. I figured I was on my way towards being a “regular”. (Side note, if you’ve never been a regular at a place, you don’t know what you’re missing. Not even having to order because they know your order is a feeling hard of describing.) My order is simple: turkey sandwich, cheddar cheese, lettuce, tomato, onion, on rye bread, side of potato salad. Up until yesterday, I’ve had no issues with this place. I get home to eat and I’m welcomed by an overbearing supply of mayo (street term for mayonnaise) coating my toasted rye bread. Have you ever had your heart ripped out and stomped on? You know, that feeling you get when your dreams are shattered right in front of your eyes.
I ate the sandwich rather than going back to complain. Retirement has allowed me to keep my emotions in check and maintain relaxation in stressful situations. After all, it was only mayo. But that’s not the point. The point is that whoever took my order and prepared my sandwich (it was the same person) thought I would like mayo on my sandwich, even though there was no mention of mayo on my part. Last time I checked, mayo doesn’t go on a sandwich unless you specifically ask for it. But no, they thought they were in the right to take the initiative and provide additives to my lunch order. It’s just mayo, I get that. And I don’t hate mayo, but that’s irrelevant. What this has done is create extra work for me going forward. Should I decide to go back, now I have to specifically say “no mayo” or “nothing else”. I shouldn’t have to do that. All the trust and credibility they’ve earned, the bond we had. It’s all gone. So now I think I need a new place to get lunch. What choice do I have? I don’t think I’m being irrational. I want a place that I can call my own that doesn’t put mayo on my sandwich without my permission. Is that too much to ask? I don’t think so.